Identity Management
Secure access to your data and applications with centralized management of identities, permissions, and authentication methods.
- Entra ID
- MFA
- Conditional Access
- PIM
- Identity Protection
Modern Work
Infrastructure
Azure
Security
CLOUD COMPUTING / CO-MANAGED M365 SERVICES
An M365 co-managed service tailored to your needs
A flexible and transparent model that equips your team, reduces risk, and accelerates the adoption of Microsoft best practices.
Your Microsoft partner
You stay in control. Akilon expands your capacity to act.
A co-managed service is a model in which the client’s IT team and Akilon experts share operational responsibilities according to a clearly defined RACI model.
Each party retains specific responsibilities while collaborating on operations, security, and continuous improvement.
Let’s discuss your needs
Tell us about your organization so we can prepare for an initial conversation.
* Required fields. Your information will be used to follow up on your request.
Expertise recognized by leading organizations
Companies from various industries rely on Akilon to support them with their technology projects.
COMPREHENSIVE EXPERTISE
Services tailored to your needs
Based on your needs, we can support you across all key aspects of Microsoft 365.
Endpoint Management and Security
Keep your devices secure, compliant, and up to date while simplifying their deployment and day-to-day management.
- Intune
- Conformity
- Application Management
- Windows Update
- Autopilot
Azure and Cloud Infrastructure
Optimize your Azure environment to improve performance, resilience, and cost control, with infrastructure tailored to your needs.
- IaaS
- PaaS
- SaaS
- Network
- Surveillance
- FinOps
- BCDR
Cybersecurity and Compliance
Strengthen your security posture through proactive monitoring, enhanced data protection, and continuous vulnerability management.
- Defender XDR
- Purview
- Vulnerability Management
EXPERTISE TAILORED TO YOU
The benefits of a co-managed model
Targeted support to strengthen your IT team and maximize the value of your M365 environment.
- Benefit from the expertise of our Microsoft consultants.
- Reduce risk with a stronger security posture.
- Focus on your strategic initiatives.
- Support during absences or departures of key employees.
- Adopt Microsoft best practices.
YOUR QUESTIONS
Co-management, in practice.
Answers to help you determine whether this approach is right for your organization.
A co-managed service is a model in which the client’s IT team and Akilon experts share operational responsibilities according to a clearly defined RACI model. Each party retains specific responsibilities while collaborating on operations, security, and continuous improvement.
In a managed service model, the provider assumes responsibility for most operational activities. In a co-managed model, the client retains control of strategic decisions and selected operations, while Akilon acts as an expert, operator, and advisor in the agreed-upon areas.
- Access to specialized Microsoft experts
- Reduced operational risk
- Improved security posture
- Coverage during absences or turnover of key employees
- Faster adoption of Microsoft best practices
- Continuous optimization of the environment
No. The co-managed model is designed to complement existing IT teams, not replace them. It enables internal resources to focus more on strategic projects and business initiatives.
Not at all. Every company has its strengths. Akilon’s strength is its deep expertise in Microsoft 365 environments. Akilon can even collaborate with your existing MSP to implement the recommended remediation and improvement initiatives.
Depending on the selected offering, services may include:
Identity Management
- Microsoft Entra ID
- MFA
- Conditional Access
- PIM
- Identity Protection
- Entra Suite
Endpoint Management
- Microsoft Intune
- Compliance Management
- Application Management
- Windows Update for Business
- Windows Autopilot
Azure Infrastructure
- Azure IaaS / PaaS / SaaS
- Networking
- Monitoring
- FinOps
- BCDR and Resilience
Cybersecurity
- Microsoft Defender XDR
- Microsoft Purview
- Vulnerability Management
- Zero Trust Security
The client remains responsible for business decisions, budgets, priorities, and approval of major changes. Akilon provides recommendations and executes activities according to the agreed level of authority.
Responsibilities are documented in a RACI matrix:
- R = Responsible (performs the work)
- A = Accountable (owns the outcome)
- C = Consulted
- I = Informed
This approach eliminates ambiguity and clearly defines everyone’s roles.
Incidents and service requests are submitted through agreed-upon processes. Akilon manages triage, resolution, escalation, and documentation in accordance with established Service Level Agreements (SLAs).
Yes. Depending on the service level, regular governance meetings may include: Weekly operational reviews
- Monthly service reviews
- Security reviews
- Quarterly strategic reviews
These meetings ensure ongoing visibility into incidents, projects, risks, and improvement opportunities.
Changes are planned, assessed, and executed through a formal change management process. Major changes require client approval before implementation
Our services are based on Microsoft best practices and Zero Trust principles, including:
- Multi-Factor Authentication (MFA)
- Conditional Access
- Privileged Identity Management (PIM)
- Compliant Device Management
- Identity Protection
- Proactive Monitoring
- Security and Compliance Reporting
The co-managed model typically supports a gradual transition to Microsoft Intune with minimal disruption to operations. Responsibilities can be shared during the transition period until the target operating model is achieved.
Yes. A key component of the service is identifying risks, optimization opportunities, security improvements, and Microsoft innovations that may benefit the organization.
Typical KPIs may include:
- SLA compliance
- Ticket volume
- Critical incidents
- Security posture
- Device compliance
- Microsoft environment health
- Azure and Microsoft 365 cost optimization
The onboarding process typically includes:
- Discovery workshop
- Current environment assessment
- Scope definition
- RACI creation
- Governance implementation
- Operational transition
- Continuous improvement
